100% Money-Back Guarantee
Michigan Service Animals offers a 100% money-back guarantee. If your Michigan-licensed clinician evaluation cannot support an ESA or PSD letter based on clinical assessment, you receive a full refund — no questions asked.
What Is Covered by the Guarantee
Evaluation Cannot Support Letter
If your Michigan-licensed clinician determines your evaluation cannot support an ESA or PSD recommendation, Michigan Service Animals will refund 100% of your payment. No partial refunds — full refund.
Michigan Landlord Rejection
If your letter is rejected by a Michigan landlord who is following HUD 2020 and FHA/PWDCRA procedures and we cannot resolve the issue, we will work with you to re-evaluate or refund your payment.
Technical or Service Failures
If Michigan Service Animals cannot complete your evaluation due to technical or administrative issues on our end, you receive a full refund or a rescheduled evaluation at no additional charge.
Refund Eligibility Summary
| Situation | Eligible for Refund? |
|---|---|
| Clinician cannot support letter after evaluation | Yes — 100% full refund |
| Client changes mind before evaluation | Yes — 100% refund if before evaluation scheduled |
| Client no-shows for evaluation appointment | No — reschedule fee may apply |
| Letter rejected by Michigan landlord (following valid FHA/HUD process) | Yes — we work to resolve or refund |
| Evaluation completed and letter issued — landlord later disputes | Landlord verification support provided |
| Client provides false information in intake | Not eligible — fraud voidsguarantee |
| Technical issues preventing evaluation | Yes — full refund or free reschedule |
How to Request a Refund
Contact Michigan Service Animals
Email refunds@michiganserviceanimals.com with your order number, name, and reason for refund request. Include your Michigan evaluation date and clinician name.
Refund Review — 2 Business Days
Michigan Service Animals reviews your refund request within 2 Michigan business days. For eligible refunds, we process immediately.
Refund Issued to Original Payment Method
Refunds are returned to your original payment method via Stripe. Michigan banking processing times are typically 3-5 business days depending on your card issuer.
Refund Contact Information
Email: refunds@michiganserviceanimals.com
Response within 2 Michigan business days.
For questions about your Michigan evaluation, contact support@michiganserviceanimals.com.
Start Risk-Free — 100% Money-Back Guarantee
Michigan-licensed clinicians. If your evaluation cannot support a letter — full refund. No risk. Serving all 83 Michigan counties.